Chargeback abuse policy

Chargeback Abuse Policy At Divahustler  we take chargeback abuse seriously and will not tolerate any fraudulent activity. This policy outlines the consequences for customers who file false or illegitimate chargebacks.

Definition of Chargeback Abuse Chargeback abuse refers to the intentional filing of a chargeback without a valid reason, including but not limited to: - Filing a chargeback without attempting to resolve the issue with our customer service team - Claiming a product was not received when it was actually delivered - Claiming a product is defective or not as described when it meets our product descriptions and standards - Using a stolen credit card or fraudulent payment method Consequences of Chargeback Abuse If we determine that a customer has filed a false or illegitimate chargeback, we reserve the right to: - Assess a $25 administrative fee per chargeback - Suspend or terminate the customer's account - Report the customer to the credit card issuer and payment processor for fraud - Pursue legal action, if necessary

How to Avoid Chargeback Abuse To avoid any issues, we encourage customers to: - Carefully review our product descriptions and policies before making a purchase - Contact our customer service team to resolve any issues before filing a chargeback - Ensure they have attempted to resolve the issue with us before filing a chargeback

Dispute Resolution If a customer has a legitimate issue with their purchase, we encourage them to contact our customer service team to resolve the issue. We will work to resolve the issue fairly and promptly. By shopping at Diva hustler, customers agree to abide by this chargeback abuse policy